Our Shipping Policy

How It Works

1.    For the moment we are only offering local deliveries to Malta and Gozo. European customers can get in touch and we’ll provide a shipping quote before they can proceed with order. Local customers can also choose free pickup from Iklin, Malta. Time for pickup will be mutually agreed by both parties.

 

2.    Orders in Malta and Gozo are delivered by us or by courier. We may send these via Maltapost registered mail at our own discretion. Items will be well packaged to avoid damage.

 

3.    Once you submit your order you will receive an acknowledgement email. We will send another email to inform you when your order will be ready and a delivery date will be given. For small orders we do our best to deliver within a week. For urgent orders or gifts please get in touch via email or social media before placing your order. Each product is made to order and handcrafted by Janice therefore in case your order will take more than a week to produce you will be notified and informed.

 

4.    Deliveries in Malta are carried out on Saturday and Sunday. Deliveries in Gozo are carried out Monday to Saturday. Orders sent by Maltapost will be posted on Tuesday and/or Thursday. A day before delivery we will contact you via phone or sms to provide you with a delivery time window. In case of Maltapost registered post, we will provide you with a tracking number.

5.    Local delivery areas are as per below (Malta & Gozo):

Area 1 – Birkirkara, Iklin, Msida, Swatar.

Area 2 – Attard, Bahrija, Balzan, Bahar ic-Caghaq, Bidnija, Birgu, Birguma, Birzebbuga, Bormla, Bubaqra, Bugibba, Burmarrad, Central Business District, Cirkewwa, Dingli, Fgura, Fleur de Lys, Floriana, Ghadira, Ghajn Tuffieha, Ghaxaq, Gwardamangia, Gzira, Gharghur, Gudja, Hal Far, Hal Farrug, Hamrun, Ibrag, Isla, Kalafrana, Kalkara, Kappara, Kirkop, Lija, Luqa, Madliena, Maghtab, Manikata, Manoel Island, Marfa, Marsa, Marsaskala, Marsaxlokk, Mdina, Mellieha, Mgarr, Mosta, Mqabba, Mriehel, Msida, Mtarfa, Mtahleb, Naxxar, Paceville, Paola, Pembroke, Pietà, Pwales, Qawra, Qajjenza, Qormi, Qrendi, Rabat, Safi, Salina, San Giljan, San Gwann, San Martin, San Pawl il-Bahar, San Pawl tat-Targa, Santa Lucija, Santa Venera, Siggiewi, Sliema, St. Peters, Swieqi, Ta' Qali, Tarxien, Ta' Xbiex, Valletta, Tal-Virtu, Wardija, Xghajra, Xemxija, Zabbar, Zebbiegh, Haz Zebbug, Zejtun, Zurrieq.

Area 3 – Gozo.

        

6.    Local delivery rates are as per below (Malta & Gozo):

Area 1 – Delivery fee of €2.

             Free delivery for orders over €30.

Area 2 – Delivery fee of €4.

             Free delivery for orders over €50.

Area 3 – Delivery fee of €2.

             Free delivery for orders over €30.

​Pick up - FREE

7.    We do not accept cash on delivery. Items have to be paid upon ordering.

 

8.    We are not responsible for any lost or damaged items due to any postal service, however if in any situation this would happen we would be more than happy to help you out.